Frequently Asked Questions

  • Are you licensed and insured?

    Yes, TR Plumbing is licensed and insured with BBB accreditation. We've been locally trusted for over a decade serving Newport News and Hampton Roads.

  • Do you offer military discounts?

    Yes, we provide 10% military discounts on labor. We also offer a $50 credit when you refer a customer to us.

  • Do you provide 24/7 emergency service?

    Yes, we offer 24/7 emergency plumbing response for burst pipes, overflowing toilets, and leaks. Our trucks are fully stocked for immediate repairs.

  • Do you serve Hampton Roads area?

    Yes, we serve Newport News, Hampton, Norfolk, Virginia Beach, Chesapeake, and Yorktown. We provide rapid dispatch throughout the Peninsula and surrounding cities.

  • What's included in water heater installation?

    We handle traditional and tankless water heater installations with manufacturer warranties. All installations include professional workmanship and proper gas, water, and venting connections.

  • Do you offer same-day service?

    Yes, we provide same-day solutions for diagnostics and water heater replacement. Call (757) 597-1101 or schedule online for fast service.

  • Do you use camera inspections?

    Yes, we offer high-definition sewer camera inspections to identify roots, cracks, or buildup without digging. Perfect for accurate diagnostics before repairs.

  • What tankless brands do you install?

    We work with trusted tankless brands including Rinnai and Navien. Our licensed technicians ensure proper installation for optimal safety and performance.

  • Do you handle commercial plumbing?

    Yes, we serve offices, restaurants, apartment complexes, and retail facilities. We offer routine maintenance, emergency service, and fixture upgrades with flexible scheduling.

  • Do you offer trenchless sewer repair?

    Yes, we specialize in both traditional and trenchless sewer repair methods for minimal property disruption. We're licensed for mainline work and city tie-ins.

  • What's your leak detection process?

    We use advanced detection technology to locate hidden leaks behind walls or under slabs. Our repairs minimize wall disruption while preventing costly water damage.

  • Do you work with contractors?

    Yes, we work closely with homeowners and contractors on bathroom and kitchen remodels. We ensure code compliance and smooth coordination on renovation projects.